Unfortunately
Unfortunately, I was not allowed to give zero Stars! Your customer service is deplorable and embarrassing! You keep my money, as long as you can with no consequences. Your employees work from their homes and, according to them, they have no faxes or any way to get things done other than sending a
Request for faxes, via email, to God knows where, with no accountability on their part. I waited 10 days with three requests, including a rush request for a fax to my tsa program admisistrator, from one of your supervisors, that never was done. If I could take all my money out of my TSA today, I would! I have told everyone to steer away from you. Additionally, I spoke to my HR and the plan administrator who needs to sign off on my TSA distribution request, they both report that this is typical of MetLife. They have had multiple problems with MetLife following through with requests on behalf of 403b annuity distributions. In my eyes, it's a stalemate to keep as much of the money as you can as long as you can without any consequence for you, but for me, your actions were catastrophic! Additionally, you tell me that you cannot direct deposit my distribution
because I am a new client and I haven't held a bank account with you for more than 30 days, however, I've been contributing to you for over 30 years. And, according to you, this means you need to mail me a check for the money I've requested in the distribution. My bank will not verify that check and has the right to not cash that check for up to 27 days. Sixty days to get my money! Who is screaming now! Your automated system is far too long to get in touch with a representative or customer service person. Additionally, they still ask you for all the same information that you spent 20 minutes on an automated call and provided. Please know, I have also contacted the Massachusetts' Attorney General's office. I am sure I am not the first, the only, or the last, to have endured your Financial mismanagement and abuse.
Date of experience: 14 May 2024