8,231 total
A shipment last month they put on wrong Custom Codes, causing me penalties.
The latest shipment they mess up the delivery address, I have been trying to get it to me for nearly a week now with Aramex
Date of experience: May 28, 2024
It's way too expensive of a service (costs more than the item to ship), takes way too long to actually ahip to you (I order products from the States all the time, and it never takes months), and worst of all, they make memberships extremely difficult to cancel! I wanted to avoid long distance phone calls, whatsapp calls are unavailable, whatsapp text/chats lead to frustrating interactions with AI ending the chat if you don't respond within 5 mins, I tried to cancel via email, they didn't follow through, and then they refused to refund me for the 5 months I didn't use the service and had been charged due to their inadequacies! Stear clear! I'll be sticking to my-American-address-type-businesses that are WAY more cost effective and wonderful to deal with. What scam artists these guys are.
Date of experience: May 26, 2024
I had an issue with values and waited more time for an email response but then got my response faster via WhatsApp. I’ve already thought I won’t receive my package, but it’s shipped now 😮💨
Date of experience: May 25, 2024
They can be a little slow in responding to questions but they do get you answers. I find the paid membership uncalled for since they already make money on the shipping. Overall, they are reliable and use good carriers like DHL for international shipments. Their prices are better than most other companies. I cannot recommend the paid membership and using their international shipping assistance service can get expensive. I suggest using MyUS with DHL and allow DHL to handle customs issues.
Date of experience: May 25, 2024
This is by far the worst experience I've had with a service in my whole life. They decided to put the wrong value to the products I bought on Amazon, making me pay 3x the actual taxes I needed to pay. After that, they left me hanging for a month+ (still counting...) and I haven't received my products. And all they tell me is that they cannot get in touch with Fedex, and Fedex tells me they cannot get in touch with them. So at the end, I ended up paying for the whole service and till this day I haven't received the products I bought. Worst, I cannot do anything cause Amazon already shipped the package to MyUs warehouse. The saddest thing is that I ordered medicine, and even though it was an urgent matter, they're not doing anything to help me.
Date of experience: May 21, 2024
I initiated a chat and I spoke with Isabel. I had to have the values of my package content adjusted based on the invoice for the merchandise. She took care of it for me and was very professional.
Date of experience: May 25, 2024
MyUS shipped my package with the most expensive shipping option without consulting with me.
some years ago, we got notifications and alternatives to choose from before they shipped our packages.
Date of experience: May 20, 2024
Ms Rachel from myus is the worse she said items will all be cancelled if not available and doesnt allow substitutions even the customers requested. Please if there is someone here, please make a complain about the attitude of this agent. Because of this, me and my friends will leave myus, we are 10 loyal members and we will leave because of this agent. She requested the order processor to cancel order and wont allow substitutions
Date of experience: May 11, 2024
My first package into MyUS is a disaster. Here are the points:
1. They REQUIRE a product invoice for every package. Even if you got a gift from a friend or it's something bought long ago. So you have to try to hunt down your invoice and if you can't fine it, tough luck. They won't send it.
2. After the delivery of the package to MyUS, it takes them up to 5 days for them to process it so you start the processes of sending the package to you.
3. If you do any variation to the shipment, in my case splitting the package to 2 packages, it takes up to 2 WEEKS for them to process that.
READ the reviews on here. I wish I did before I started using them.
Added note: After over a week of waiting, I canceled the overseas shipment and had the packaged shipped to a competitor who does not put you through these hassles mentioned above. I was attracted to the cheaper shipping fees but it costed me $50 extra for the mistake of trying MyUS. Bottom line, READ THE REVIEWS ON TRUST PILOT!
Date of experience: May 19, 2024
I had only just became a member to order jeans from GAP USA and ship to the UK. Unfortunately the order was sent in two shipments to MyUS.com. There was no option to pay additional or upgrade for the shipments to be consolidated. So I was charged more in MyUS.com shipping for two packages to the same address than the actual purchase price of the items. Absolutely ridiculous! I do not recommend nor would I use this company again.
Date of experience: May 02, 2024
I have never been more upset with a courier service. I specifically mentioned budget shipping and instead I got express shipping, the most expensive type of shipping. They don’t bother confirming it with you even if the shipping will cost $170 or more. It’s so upsetting.
Date of experience: May 09, 2024
DO NOT USE THIS SERVICE!
DO NOT MAKE THE MISTAKE I MADE OF NOT CHECKING AND NOT TAKING THE REVIEWS SERIOUSLY.
They won't let you choose the cheapest shipping option, so THEY will select "the best" carrier, which leads to exorbitant rates.
They also charge a 100% tax on top of that.
Then you have to pay customs, tax, fees in your country.
My product cost 55 USD and I ended up paying 120 USD for 14 day delivery!
I contacted them about the 100% tax mark up, NO response ever.
IT IS A COMPLETE SCAM.
NEVER AGAIN!
Date of experience: April 15, 2024
I just had my first delivered package today. Everything went smooth and the shipping price was much lower compared to what I used to pay with Shipito.
The only reason I did not give this a 5-star review was a hidden fee. After I was charged, I contacted support and sorted it all out. They said that the fee was mentioned in the ToS. Indeed, it was buried in there, but it did not mention the amount I had to pay. However, the fee was eventually waived.
I will definitely use MyUS again.
Date of experience: May 16, 2024
I recently moved abroad and was searching for a service to ship things that I normally order in the US. I thought MyUS looked reputable. But I was wrong. (I wish I had read the many reddit posts warning against using them!) They shipped items without properly labeling them for import and so they were returned. Now they're refusing to refund the $98 in shipping that I paid as well as the import fees that I pre-paid. So now I'm out over $400 in total and still don't have the items that I ordered. It's a horrible experience. They don't know what they're doing. Go elsewhere for your expat shipping needs!
Date of experience: May 01, 2024
This is a serious service where you are required to inform yourself and read. Pretty much everything is automated. If you don't, you will end up paying something that you do not need like taxes.
Do not let them handle taxes for you, do it yourself.
They don't work over weekend so you won't be able to ship on Sunday, other than that everything is OK.
MyUS is the best option online, do not trust those people who left 1-3 stars, those are mostly people who misunderstood what they are paying, or have checked few extra options that they do not need.
Date of experience: May 11, 2024
Very poor service and slow in shipping items! Service quality and speed in handling shipments deteriorated over time. I think it's time to move on to a more reliable service provider!
Date of experience: May 10, 2024
MyUS has delivered excellent service, they do what they promise. Very clear communication with even photos of the packages. They combined two packages to lower the shipping costs. Sent very quickly. Excellent service overall, I will definitely use this more often.
Date of experience: May 08, 2024
I am utterly disgusted by the appalling service provided by MyUS shipping forwarder. My shipment, referenced by the tracking number amazon 420342499361289720230572806152 and package ID 34050005, has been held hostage by this fraudulent company, who have shamelessly ignored my urgent requests for assistance.
Despite my repeated attempts to communicate with them regarding the release of my shipment, MyUS has callously chosen to completely disregard my emails. It is evident that they lack any sense of professionalism or respect for their customers.
My frustration has reached its peak as I am informed that the release of my shipment is being delayed due to a nonsensical request for some documents, which has never been required in previous shipments of the same nature. Their incompetence and lack of understanding of basic customer needs are utterly unacceptable.
In light of this deplorable situation and after several attempts to release my shipments they left me with no other option but to pursue legal action and report this case with the FTC .. I will hold them fully accountable for all damages incurred and that will be incurred as a result of their incompetence and negligence.
Additionally, I asked them to close my account permanently.
I implore anyone considering using MyUS shipping services to steer clear of this fraudulent company. Their lack of professionalism, disregard for customer concerns, and outright negligence make them nothing short of scammers.
MyUS, your actions are inexcusable, and I will not rest until justice is served. I expect a swift resolution to this matter, and I will not hesitate to take my business elsewhere if my demands are not met promptly.
Date of experience: May 09, 2024
I always use MyUS.com if the item has no delivery option to the Middle East. Their service is trusted and reliable, and I save some money with their premium account.
Date of experience: May 15, 2024
Very slow response. And the app is slow and crashing always
Date of experience: May 26, 2024
